Company Policies

Made To Order Designs

Every b.Tsaritsa creation is handcrafted with precision in NYC and is Made-To-Order.

Details:

b.Tsaritsa designs are produced in non-tarnish solid sterling silver and can be requested in 14K yellow or white gold. Each piece is embellished with gemstones like diamonds, rubies, sapphires and other colored gemstones. All b.Tsaritsa designs can be customized with your favorite variety of gemstones to enrich your personal style. Please contact us at b.tsaritsa.concept@gmail.com for questions and pricing.

Production:

We want your jewelry to be absolutely perfect. Please allow 2 - 4 weeks for your Made-To-Order pieces to be produced, shipped, and delivered to your doorstep. Special requests may require additional time.

Custom Orders:

Custom orders are available upon request.
Collaborate with us to create the b.Tsaritsa piece of your dreams. Simply contact us at b.tsaritsa.concept@gmail.com for details.

Please allow 4-6 weeks for your Custom Order to be completed.

Shipping:

We will ship your order via USPS First Class free of charge within the domestic United States. Please allow 7-10 days for delivery. Priority Shipping and insurance are available at an additional charge. Please choose the Priority Shipping or Insurance option at Checkout.

Sales Tax:

Sales tax is applied on all orders purchased within United States. Tax charges will be added automatically at Checkout.

Repairs:

We will repair any b.Tsaritsa item purchased through our online store. We offer repairs due to user wear or production fault. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage. Repairs are free of charge for the first 2 months from the date of purchase. After this time window, repairs start at $25 but can vary depending on materials and the extent of the repair.

Special repairs due to accidental damage by the customer are repaired at the owner’s expense plus shipping charges. We suggest you mail your jewelry back to us with proof of delivery to ensure the receipt of your piece. Please allow 2-3 weeks for repairs.

Please send us an email to receive a confirmation and shipping instructions.

Return Policy:

b.Tsaritsa is about quality, love, and integrity. It is important to us that you cherish your piece. If for any reason you piece does not completely satisfy your expectations, you are welcome to return your purchase for a full refund by following a few simple steps:

Contact us at b.tsaritsa.concept@gmail.com within 24 hours of receipt of your purchase to receive a Return Authorization.

Be sure to ship your item(s) back to us within 3 business days of receipt. No exceptions!
b.Tsaritsa pieces must be returned new and unworn in their original packaging.
b.Tsaritsa pieces must be shipped prepaid in the same or similar secure shipping box in which it was received.
We suggest you insure your return, as we cannot be responsible for damage incurred during transit.
When we receive your jewelry back in new and unworn condition, your account will be credited less shipping. The customer is responsible for return shipping.
Jewelry returned to b.Tsaritsa with signs of wear will be returned to the customer and no refund will be issued.