Company Policies

 

Made-to-Order Designs

Every b.Tsaritsa creation is handcrafted in New York City and made to order.

Details

b.Tsaritsa designs are available in sterling silver, with select designs available in 14K yellow or white gold. Pieces may feature diamonds, rubies, sapphires, or other gemstones. If you’re interested in a different metal or gemstone, email b.tsaritsa.concept@gmail.com for availability and pricing.

Production

Please allow 3–5 weeks for your made-to-order piece to be produced before it ships. Special requests may require additional time. If we expect a delay, we’ll contact you with an updated estimate.

Custom Orders

Have an idea for a piece of your own? We’d love to hear about it. Email b.tsaritsa.concept@gmail.com to discuss your design and receive a quote.

Please allow 4–6 weeks for a custom order to be completed before it ships. We’ll confirm the estimated timeline before production begins.

Shipping

We ship within the United States only. Standard domestic shipping is complimentary. Available shipping options and any additional charges for expedited service will be shown at checkout. Once your piece ships, you’ll receive a confirmation with tracking information.

Sales Tax

Applicable sales tax is calculated at checkout.

Repairs

We stand behind the quality of b.Tsaritsa jewelry purchased through our online store. If your piece needs a repair, email b.tsaritsa.concept@gmail.com for an assessment and shipping instructions before sending it to us.

Repairs are complimentary for the first 2 months from the date of delivery. After that, repair costs start at $25 and vary according to the materials and work required. Repairs for accidental damage or wear may involve additional charges, including shipping. Please allow approximately 2–3 weeks for repair after we receive your piece.

Exchanges & Returns

Each b.Tsaritsa piece is made for you after you place your order. We do not offer returns or refunds for a change of mind.

If you’d like to exchange a standard made-to-order design, email b.tsaritsa.concept@gmail.com within 5 days of delivery. We’ll help you choose another available design and provide return instructions. Your original piece must be shipped back within 5 days of receiving those instructions, unworn, undamaged, and in its original packaging. Please contact us before sending anything back.

Once we receive and inspect the piece, we’ll apply its purchase price toward your exchange. If the new piece costs more, you’ll pay the difference. If it costs less, we’ll issue the remaining balance as store credit. The customer is responsible for return shipping and shipping of the exchanged piece. We recommend using a tracked, insured shipping service.

Custom designs, personalized pieces, and pieces made with customer-requested changes are final sale and cannot be exchanged. If your order arrives damaged, defective, or different from what you ordered, please contact us promptly with your order number and photos so we can address the issue.